Privacy Policy

1. Who we are

Leron is an AI workflow service for UK businesses. In this policy, “Leron”, “we”, “our”, and “us” refer to the operator of the Leron service. “You” refers to a visitor, customer, account holder, or user of the service.

2. Scope of this policy

This Privacy Policy applies to personal data collected through the Leron website, customer support interactions, and related product and service experiences. It does not govern third-party websites, services, or tools that are integrated with or linked from Leron and that maintain their own privacy notices.

3. Personal data we collect

We may collect the following categories of personal data:

• Account information, such as your name, email address, sign-in credentials, authentication identifiers, and profile details.
• Business information you choose to provide, such as company name, trade details, pricing preferences, calendar settings, and operational preferences.
• Customer and job information you enter into the service, including job descriptions, site addresses, quotes, invoices, schedules, notes, photos, screenshots, issue reports, and related records.
• Communications and support information, including messages you send to us, issue reports, and feedback submissions.
• Audio and AI interaction data, including voice recordings you intentionally submit for transcription, dictated text, prompts, assistant requests, and assistant responses.
• Device, app, and usage information, such as device type, operating system, app version, identifiers, diagnostic events, crash information, feature usage, and analytics signals.
• Payment and subscription information provided through our payment and billing processors, although we typically do not store full payment card details ourselves.
• Information from integrations or service providers where you choose to connect or use them, subject to their own terms and policies.

4. How we use personal data

We use personal data to operate, maintain, improve, secure, and support Leron. In particular, we may use personal data to:

• Create and manage user accounts.
• Authenticate users and maintain session security.
• Deliver app functionality for jobs, quotes, invoices, scheduling, and settings.
• Process voice input, text input, and AI-assisted workflows requested by users.
• Respond to support requests, bug reports, and account enquiries.
• Monitor reliability, diagnose errors, prevent abuse, and protect the service.
• Analyse product usage and improve features, performance, and user experience.
• Send service-related notices, transactional communications, and administrative updates.
• Manage subscriptions, billing, renewals, and payment-related support.
• Comply with legal obligations and enforce our terms.

5. AI, dictation, and service providers

Some Leron features rely on third-party infrastructure and service providers to process requests on our behalf. Depending on the feature used, this may include providers that support hosting, authentication, analytics, communications, payments, speech processing, AI generation, bug reporting, or customer support workflows.

When you use dictation, voice, or AI-assisted features, the content you submit may be transmitted to our service providers for transcription, processing, response generation, or delivery of requested functionality. We use those providers to operate the feature you requested, improve system reliability, and maintain the service.

You should avoid submitting highly sensitive personal data, confidential third-party information, or regulated information into free-form fields, recordings, screenshots, or AI prompts unless you have independently determined that doing so is appropriate for your business and legal obligations.

6. How we share personal data

We do not sell your personal data in the ordinary sense of selling user data for money. We may share personal data in the following circumstances:

• With vendors and service providers who help us operate the service.
• With infrastructure, hosting, analytics, authentication, communications, support, and payment partners acting on our behalf.
• With your direction or consent, including where you choose to use connected services or export information.
• In connection with a merger, financing, acquisition, restructuring, sale of assets, or similar transaction.
• To comply with applicable law, regulation, legal process, or enforceable governmental request.
• To protect the rights, safety, security, and integrity of Leron, our users, customers, and the public.
• To investigate suspected fraud, abuse, or violations of our terms.

7. Data retention

We retain personal data for as long as reasonably necessary to provide the service, maintain legitimate business records, resolve disputes, enforce agreements, comply with legal obligations, and support security and reliability. Retention periods vary depending on the type of data, the nature of the account, and operational or legal requirements.

8. Your choices and rights

Depending on your location, you may have rights regarding access to, correction of, deletion of, or export of your personal data, as well as rights to object to or restrict certain processing. You may also have the right to withdraw consent where processing is based on consent.

You may request account-related assistance or privacy-related support by contacting us through the support channels made available on the website or in the service. We may need to verify your identity before acting on certain requests.

9. Security

We use reasonable administrative, technical, and organisational measures designed to protect personal data against unauthorised access, loss, misuse, or alteration. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

10. Children’s privacy

Leron is intended for business and professional use and is not directed to children. We do not knowingly collect personal data from children in violation of applicable law.

11. International processing

Your personal data may be processed in countries other than the country where you live. Those jurisdictions may have different data protection laws. Where required, we take steps intended to provide appropriate safeguards for cross-border processing.

12. Third-party services and links

Leron may link to or rely on third-party websites, tools, and services. Those third parties operate under their own terms and privacy policies, and we are not responsible for their independent practices.

13. Changes to this policy

We may update this Privacy Policy from time to time. If we make material changes, we may revise the “Last updated” date and take additional steps where required by law.

14. Contact

For privacy questions, requests, or concerns, please contact Leron through the support or contact details published on the Leron website.